Job Summary

A software provider is in need of a Remote Member Success Director.

Core Responsibilities Include:

• Developing and implementing methods to record, assess, and analyze customer feedback
• Establishing performance metrics for customer service representatives
• Drafting, implementing, and executing policies and procedures to create a top-notch customer service experience for members

Applicants must meet the following qualifications:

• At least five years of related experience required
• Excellent interpersonal and customer service skills
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong supervisory and leadership skills