Job Summary

An insurance marketplace is searching for a person to fill their position for a Remote Membership Operations Representative.

Must be able to:

• Shape the company's roadmap for new member support services
• Own end-to-end research and implementation of new support areas
• Review and improve outbound calls performed by our Navigator team

Skills and Requirements Include:

• Excitement about innovating in the Medicare market with operational excellence
• Strong writing, communication and project management skills
• Proficiency with data analytics
• Ability to crisply articulate problems and creatively solve them
• Prior experience working with Salesforce and email-marketing tools a plus
• Service-minded orientation with empathy for our many different users