Remote Messaging Technical Support Engineer 3

Location: Nationwide

Compensation: Salary

Staff Reviewed: Fri, Jul 09, 2021

This job expires in: 10 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A cloud communications company has an open position for a Remote Messaging Technical Support Engineer 3.

Core Responsibilities Include:

  • Assisting customers with troubleshooting message deliverability issues and debug customer code
  • Speaking with a customer on the phone in order to guide them through the development of their SMS application
  • Working on messaging cases submitted by both individual developers and major brands.

Required Skills:

  • Bachelor’s degree or equivalent work experience
  • 5+ years’ experience in a client-facing technical role, preferably in supporting REST API or enterprise software
  • Strong problem-solving and technical troubleshooting skills
  • Excellent reading comprehension, listening, and writing skills
  • Ability to de-escalate tense/tough customer situations in a live environment

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