Job Summary

A full-service bank and national mortgage originator is searching for a person to fill their position for a Remote Mortgage Collector.

Must be able to:

• Answer inbound telephone calls from and place outbound calls to mortgage borrowers
• Handle basic technical calls, including how to submit financial documentation
• Educate borrowers on loss mitigation options and refer borrowers to the Loss Mitigation department when appropriate

Skills and Requirements Include:

• 1 year customer service/collections in an inbound/outbound call center environment or sales experience
• HS Diploma, GED or Foreign Equivalent
• Proven basic technical and computer skills; ability to navigate quickly within various computer programs
• Basic understanding of MS Office Suite
• Ability to look for ways to improve and promote quality
• Ability to handle high call volume and answer customer questions in a timely manner