Job Summary

A mortgage company has an open position for a Remote Mortgage Support Analyst.

Core Responsibilities Include:

• Accepting assignment of support cases that have been triaged and escalated by the Tier 1 Help Desk staff
• Providing support using telephone, email, chat, and remote support tools provided
• Processing support incidents according to established procedure and using job aids and Standard Operating Procedures

Qualifications Include:

• At least one year of experience in mortgage operations such as loan setup, process, docs/funding, or post-closing
• Proficient in loan origination systems, preferably Encompass 360
• Able to handle volume of calls and support cases
• Understanding of the mortgage loan process
• High school diploma or equivalent
• Excellent communication and interpersonal skills