Job Summary

A modern ticketing service desk is seeking a Remote Onboarding Manager.

Individual must be able to fulfill the following responsibilities:

• Communicating insights and advocate for customer needs within atSpoke to help drive the evolution of the product
• Delivering scalable technical trainings and workshops in order to make our customers feel like experts on the platform
• Serving as the main point of contact for your customer’s inquiries and any debugging during onboarding

Required Skills:

• A BA/BS degree or equivalent practical experience
• 2+ years of direct Customer Success or related experience
• Outstanding written and oral communication
• Ability to take technical concepts and explain them in human terms
• Experience using metrics to measure the effectiveness of your efforts
• Excitement to figure out what’s working and what’s not, across all Customer Success initiatives