Job Summary
At TTEC, we're all about the Human Experience. Elevated. As a Pharmacist with Oncology or Clinical experience working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You'll be Doing:
Looking for an opportunity to focus on providing evidence-based and clinical guidance to help implement a next-generation comprehensive and supportive medication solution? We're looking for a creative, hands-on, action-oriented clinical expert. You'll be dedicated to helping ensure high levels of quality, affordability, and member and provider satisfaction.
You'll report to a Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You'll:
Serve as a subject matter expert in evidence-based oncology or supporting polies - especially those produced by the National Comprehensive Cancer Network (NCCN) - and help ensure all clinically relevant policies and processes are informed by the best available evidence
Serve as a subject matter expert in specialty pharmacy drugs covered under the medical benefit including but not limited to sodium hyaluronate, inflammatory, intravenous immunoglobulin and multiple sclerosis drugs
Perform use review determinations (approval / denials) in an expedited fashion to meet federally mandated turn-around-times of 24 & 72 hours depending on urgency
Engage and work with treating providers over the phone which will include discussions of evidence-based guidelines, opportunities to close clinical quality/service gaps, and care plan changes that can affect health care expenses
What You Bring to the Role:
Active unrestricted Pharmacy license within your state
At least 2 years of clinical pharmacy experience or experience administering and/or advising on chemotherapy or specialty infusion treatment plans (utilizing/reviewing medical case notes, medication list, lab results)
Or at least 1 year of Specialty Pharmacy experience in clinical practice setting
Experience working with evidence-based medicine related to interpretation of client's drug policy
What You Can Expect:
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
About TTEC:
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
