Job Summary

An IT company has an open position for a Remote Open Source Software Customer Support Engineer.

Core Responsibilities of this position include:

• Responding to customer helpdesk and support calls
• Troubleshooting LDAP/Active Directory integration issues
• Understanding where our product doesn't quite fit customer needs

Qualifications for this position include:

• At least two years of helpdesk support experience
• LDAP/Active Directory experience
• Some web server administration experience (Windows or Linux)
• Great troubleshooting and communication skills
• Great time-management skills
• Empathy for your co-workers and customers