Remote Outbound Service Desk Representative

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Oct 16, 2020

This job expires in 17 days

Job Category: Customer Service, Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A full-lifecycle IT solutions provider is in need of a Remote Outbound Service Desk Representative.

Core Responsibilities of this position include:

  • Performing outbound calls to our nations veterans
  • Creating, updating, and closing customer tickets in ServiceNow ticketing portal
  • Asking questions to ensure all peripherals have been received and are working appropriately

Applicants must meet the following qualifications:

  • 2+ years help desk, technical call center, or IT service desk experience providing phone-based support
  • Associate degree required or equivalent IT experience in lieu of degree
  • Strong familiarity with mobile devices (iOS/Android), Tablets, Windows / Mac PCs, and related hardware technologies
  • Superior customer service skills
  • Ability to possess strong sense of ownership of client relationships