Job Summary

A health and wellness company has an open position for a Remote Patient Care Department Representative in Austin.

Core Responsibilities Include:

• Managing multiple software applications (email, chat, phone, social media) and technology platforms
• Managing and executing multiple special tasks and projects
• Advocating for customer needs by suggesting and implementing (when possible) customer experience improvements

Must meet the following requirements for consideration:

• 2+ years of experience working in customer service
• Strong written and verbal communication skills
• Extreme attention to detail: preference for organization, order and consistently achieving goals
• The ability to easily communicate with customers about sensitive or difficult topics
• Passion about healthcare and building a health brand
• Strong ability to empathize with others as well as the ability to interface with all levels of the organization