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Remote Patient Customer Success Agent

Job is Expired
Location: Nationwide, Eastern Time
Compensation: To Be Discussed
Staff Reviewed: Thu, Feb 20, 2020
Job Category: Customer Service, Healthcare
Weekly Hours: Full Time
Employment Status: Independent Contractor
Employer Type: Employer
Career Level: Experienced

Job Summary

An information technology company is searching for a person to fill their position for a Remote Patient Customer Success Agent.

Candidates will be responsible for the following:

  • Managing queues of calls, emails, and chats
  • Proactively identifying and troubleshooting issues
  • Triaging incoming calls and emails

Applicants must meet the following qualifications:

  • 3+ years Customer Service/Customer Success Experience
  • 1+ years working in the Medical Industry and with elderly or sick patients
  • Experience troubleshooting different types of devices
  • Understanding of ticketing systems (ideally Zendesk)

COMPLETE JOB DESCRIPTION

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