Remote Patient Experience Representative in Iowa City

This job has been removed

Location: Iowa

Compensation: Hourly

Staff Reviewed: Mon, Jul 19, 2021

This job expires in: 16 days

Job Category: Sales

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced

Education Level: Bachelors

Job Summary

A healthcare revenue cycle management company has a current position open for a Remote Patient Experience Representative in Iowa City.

Candidates will be responsible for the following:

  • Demonstrating service excellence at all times to Clients (external Partners) and colleagues (internal Partners
  • Complying with HIPAA and other compliance requirements at all times to protect patient confidentiality
  • Adhering to benchmarks and strive for continuous improvement on customer service metrics such as: adherence to schedule, call abandonment rate, speed to answer, talk time, wrap (documentation) time, etc

Must meet the following requirements for consideration:

  • Bachelor’s degree desired, or any equivalent combination of education and experience
  • Medical billing and/or customer service experience preferred
  • Ability to consistently foster positive and professional interactions with patients
  • Excellent written and oral communication skills required to represent MediRevv Clients
  • Computer skills including proficiency with Microsoft Office Suite

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