Job Summary

A biopharmaceutical company is seeking a Remote Patient Service Representative in Columbus.

Candidates will be responsible for the following:

• Identifying any areas that are potentially troublesome and following up with the stakeholder to ensure that issue is resolved
• Performing Pre and post call analysis of calls
• Answering incoming calls in professional manner following client guidelines & business rules

Qualifications for this position include:

• 1+ year of healthcare call center experience
• Must be able to type 40 WPM
• Ability to prioritize and reprioritize workload depending program needs