Job Summary
A Catholic non profit healthcare system is in need of a Remote PBS-F Medical Billing Customer Service Representative I.
Core Responsibilities Include:
- Performing customer service activities handling various self-pay and insurance billing and collection inquiries, requests and related functions as part of the revenue cycle process for an assigned PBS location
- Providing detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s)
- Tracking trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisor
Qualifications for this position include:
- High school diploma or Associate's degree in Accounting or Business Administration or related field
- Experience in a complex, multi-site environment
- Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner
- Strong interpersonal skills in interacting with internal and external customers, which includes the ability to interpret customer requirements and recommending appropriate actions to satisfy customer needs
- Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
- Completion of regulatory/mandatory certifications and skills validation competencies preferred
