Remote PBS F Medical Billing Customer Service Representative I

Location: California, Michigan, Pennsylvania

Compensation: To Be Discussed

Staff Reviewed: Tue, May 25, 2021

This job expires in: 12 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A Catholic non profit healthcare system is in need of a Remote PBS-F Medical Billing Customer Service Representative I.

Core Responsibilities Include:

  • Performing customer service activities handling various self-pay and insurance billing and collection inquiries, requests and related functions as part of the revenue cycle process for an assigned PBS location
  • Providing detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s)
  • Tracking trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisor

Qualifications for this position include:

  • High school diploma or Associate's degree in Accounting or Business Administration or related field
  • Experience in a complex, multi-site environment
  • Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner
  • Strong interpersonal skills in interacting with internal and external customers, which includes the ability to interpret customer requirements and recommending appropriate actions to satisfy customer needs
  • Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
  • Completion of regulatory/mandatory certifications and skills validation competencies preferred

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