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Remote Pet Insurance Customer Service Representative

Job is Expired
Location: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, U.S. Virgin Islands, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Compensation: To Be Discussed
Staff Reviewed: Mon, Oct 03, 2022
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A pet insurance provider is seeking a Remote Pet Insurance Customer Service Representative.

Core Responsibilities Include:

  • Providing support to customers who contact us about their pet’s medical insurance
  • Communicating effectively over the phone and in writing
  • Navigating escalated customers and sensitive conversations

Required Skills:

  • Minimum of 1 year in a customer service role
  • Ability to assess, analyze, and problem solve while handling complex, gray-area situations
  • Ability to control outward emotions while handling interpersonal relationships with empathy
  • Able to be focused on providing a positive customer experience

COMPLETE JOB DESCRIPTION

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