Job Summary
A financial services and technology company is filling a position for a Remote Portuguese or Hindi Bilingual Financial Payment Experience Associate.
Core Responsibilities of this position include:
- Handling customers' questions and concerns by phone, chat, and email with speed, professionalism and empathy
- Providing efficient and personalized solutions to our users
- Conducting daily follow-up with previously unresolved requests
Applicants must meet the following qualifications:
- Portuguese or Hindi Bilingual
- Excellent phone etiquette
- Ability to provide efficient and personalized solutions to our users
- Ability to conduct daily follow-up with previously unresolved requests
- Ability to listen, understand, and find a solution to complex customer requests
