Job Summary
An e-commerce provider and online marketplace for the cannabis industry is searching for a person to fill their position for a Remote POS Support Representative.
Core Responsibilities of this position include:
- Learning the platform end-to-end for all legal Cannabis markets
- Supporting customers via email, phones, live chat, and occasionally via Zem within our ticketing system
- Identifying hardware and software solutions
Qualifications for this position include:
- 1+ years experience in a technical customer support role
- Ability to methodically problem solve and come up with creative solutions
- Very strong written and verbal communication skills as well as strong organizational skills
- Strong technical acumen with an understanding of web-based software systems
- Commitment to providing an exceptional customer experience with patience and adaptability
- Deep understanding of diverse operating systems and data communications, hardware, and network configurations