Remote POS Support Representative

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Mon, Sep 20, 2021

Job Summary

An e-commerce provider and online marketplace for the cannabis industry is searching for a person to fill their position for a Remote POS Support Representative.

Core Responsibilities of this position include:

  • Learning the platform end-to-end for all legal Cannabis markets
  • Supporting customers via email, phones, live chat, and occasionally via Zem within our ticketing system
  • Identifying hardware and software solutions

Qualifications for this position include:

  • 1+ years experience in a technical customer support role
  • Ability to methodically problem solve and come up with creative solutions
  • Very strong written and verbal communication skills as well as strong organizational skills
  • Strong technical acumen with an understanding of web-based software systems
  • Commitment to providing an exceptional customer experience with patience and adaptability
  • Deep understanding of diverse operating systems and data communications, hardware, and network configurations

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