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Remote Principal Contact Center Engineer in Falls Church

Job is Expired
Location: Virginia
Compensation: To Be Discussed
Staff Reviewed: Wed, Mar 13, 2019
Job Category: Information Technology
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A provider of critical health and human services programs is filling a position for a Remote Principal Contact Center Engineer.

Core Responsibilities of this position include:

  • Supporting technical expertise for business development and bidding efforts
  • Analyzing requirements and develop detailed designs for implementation
  • Providing technical guidance to junior resources

Position Requirements Include:

  • BS in Computer Science, Engineering or a related field, or the equivalent experience
  • 8-15 years of related software development experience
  • Experience with Genesys Framework 8.x, Genesys Voice Platform, and Genesys Routing
  • Experience with Salesforce and Microsoft Dynamics CRM CTI integration
  • Experience with Genesys Reporting (CC Pulse+, CC Analyzer, & Infomart)
  • Full list of skills and requirements located on company web page

COMPLETE JOB DESCRIPTION

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