Remote Product Specialist

Job is Expired
Location: Alabama, Alaska, Arizona, Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, U.S. Virgin Islands, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Compensation: To Be Discussed
Staff Reviewed: Tue, Jul 13, 2021

Job Summary

A real estate and relocation services company is seeking a Remote Product Specialist.

Candidates will be responsible for the following:

  • Working closely with product management counterparts to develop an expertise in assigned product portfolio
  • Acting as the central point of support for their assigned Product teams in bringing all escalated user issues and problems to a successful resolution
  • Coordinating with Help Desk, Product Generalists, and Product Manager to manage and solve escalated Help Desk tickets

Required Skills:

  • A BA or BS degree or higher in relevant field or related discipline or equivalent experience
  • 2-3+ years of product or technology experience, preferably in a customer service role
  • Excellent interpersonal and customer service skills
  • Strong verbal and written communication skills
  • Strong customer service and analytical skills to troubleshoot and resolve technical issues
  • Having familiarity with various operating systems, and ability to navigate basic computer software and hardware issues

COMPLETE JOB DESCRIPTION

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