Remote Product Support Engineer 5

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Monday, April 30, 2018

Job Category: Information Technology

Telecommute Level: Frequently

Travel Requirements: Field Travel Required, Some Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

A global supplier is searching for a person to fill their position for a Remote Product Support Engineer 5.

Core Responsibilities of this position include:

  • Providing on-site advanced level technical support to analyze, troubleshoot and manage escalations
  • Communicating as a subject matter expert
  • Providing strategic technical leadership and direction by leveraging technical knowledge

Qualifications for this position include:

  • Required travel minimum of 35% domestic travel to site locations. International travel is required based on business needs
  • Responsible for quality remote and on-site escalation support and escalation management
  • Analytical troubleshooting of technical problems to component level
  • Technical reporting and coordination of multiple technical tasks
  • Extended interface with Lam customers, requiring excellent communication and customer relations skills
  • On occasion will train customer's personnel and act as a resource for lower level engineers