Job Summary
A global supplier is searching for a person to fill their position for a Remote Product Support Engineer 5.
Core Responsibilities of this position include:
- Providing on-site advanced level technical support to analyze, troubleshoot and manage escalations
- Communicating as a subject matter expert
- Providing strategic technical leadership and direction by leveraging technical knowledge
Qualifications for this position include:
- Required travel minimum of 35% domestic travel to site locations. International travel is required based on business needs
- Responsible for quality remote and on-site escalation support and escalation management
- Analytical troubleshooting of technical problems to component level
- Technical reporting and coordination of multiple technical tasks
- Extended interface with Lam customers, requiring excellent communication and customer relations skills
- On occasion will train customer's personnel and act as a resource for lower level engineers
