Job Summary
An online merchandise website is filling a position for a Remote Product Support Specialist in Brooklyn.
Candidates will be responsible for the following:
- Gathering product details such as size, ingredients, packaging, and instructions from our Merchant team and our vendors
- Responding to product questions submitted on our website
- Reading and responding to customer reviews to improve or resolve order concerns
Qualifications for this position include:
- Personable and confident, quick learner with a can-do spirit who is passionate about details
- Able to multi-task and respond in the moment while remaining calm and maintaining brand voice
- Problem-solver; capable of identifying the root cause of disruptions in the customer’s experience and work to resolve the issue quickly
- Understand the importance of great customer service and possess the ability to meet our service-related goals and expectations
- Proficient with Zoom or similar online conferencing program
