Job Summary
A publicly held company specializing in media, digital, and communications services is in need of a Remote Product Support Specialist in New York City.
Individual must be able to fulfill the following responsibilities:
- Provide best-in-class service and product support to end-users, partners, and internal teams
- Onboard new platform users and provide ongoing product training as needed
- Coordinate day-to-day operational processes including audience syndication, campaign tracking, troubleshooting, reporting, and billing
Required Skills:
- Bachelor’s degree
- 1-3 years in an account management, customer support, or customer success role at a technology-driven media or marketing company
- Excellent written and verbal communication skills
- Exhibits patience, empathy, and solutions-oriented thinking
- Detail-oriented and a successful multi-tasker with exceptional organizational skills
- Passionate and curious about advertising/marketing technology and agile product development
