Remote Production Support Analyst

Location: Florida

Compensation: To Be Discussed

Staff Reviewed: Mon, Apr 05, 2021

This job expires in: 14 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A healthcare technology company is filling a position for a Remote Production Support Analyst.

Individual must be able to fulfill the following responsibilities:

  • Lead Triage, troubleshoot & resolve IT Production Issue tickets through code review or debugging
  • Offer technical short term workaround & long term solution to address system issues
  • Develop & communicate effective technical short term workaround & long term solution to address system issues

Applicants must meet the following qualifications:

  • Bachelor’s degree in Computer Science or Information Technology preferred or equivalent combination of related experience
  • 2+ years’ experience in Product Support or Development
  • Understanding of Software Development Life Cycle and where QA fits in
  • Ability to read and understand technical specifications
  • Ability to think critically and solve problems
  • Strong attention to detail, organizational skills, and ability to multitask

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