Job Summary
A classroom management software company has an open position for a Remote Quality Associate.
Individual must be able to fulfill the following responsibilities:
- Monitor sales development calls, demos, and additional support calls for quality, process and performance
- Produce concise, objective reports for each call review
- Identify trends and best practices as takeaways for Sales and CS leadership
Qualifications for this position include:
- 0-2 Years experience in Quality Assurance in a Call Center environment
- Ability to understand context and implication with an objective detachment
- Ability to review a high volume of calls each day without sacrificing focus or accuracy
- Demonstrated ability to produce error-free work against demanding deadlines
- Ability to work independently in an isolated environment
- Passion for ownership of work and self-motivated to excel
