Remote Quality Assurance Specialist

Location: Alabama, Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin

Compensation: To Be Discussed

Staff Reviewed: Wed, Jul 14, 2021

This job expires in: 18 days

Job Category: Quality Assurance

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A contact center and outsourced customer management solutions company is searching for a person to fill their position for a Remote Quality Assurance Specialist.

Candidates will be responsible for the following:

  • Monitoring and auditing each assigned associate in accordance with the company and client requirements
  • Working with supervisors and management to ensure that all associates are meeting quality standards
  • Providing training as needed to both new hires and experienced associates

Must meet the following requirements for consideration:

  • Have at least 1 year customer service and/or sales experience, preferably in a call center environment
  • Have a high school diploma or equivalent. Some college preferred
  • Be proficient in Microsoft Office applications, especially MS Word and Excel
  • Have excellent oral and written communication skills
  • Be detailed-oriented
  • Have excellent analytical skills

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