Job Summary

A software development company has an open position for a Remote Regional Support Manager.

Must be able to:

• Lead and manage a team of Developer Support Engineers in the Americas region
• Manage shift handover to incoming regions to ensure our follow-the-sun processes operate flawlessly
• Create and manage rotation schedules for telephone and weekend coverage

Position Requirements Include:

• 4+ years of Support Management or Escalation Management experience
• Demonstrate understanding of enterprise software implementations and SaaS technologies
• Proactive self-starter with a Customer First attitude, with proven leadership and motivational skills
• Experience with information security principles/practices and secure development