Remote Research Knowledge Systems Program Manager

Location: Nationwide, Contiguous

Compensation: To Be Discussed

Staff Reviewed: Sun, May 02, 2021

This job expires in: 22 days

Job Category: Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A cloud-based design platform company needs applicants for an opening for a Remote Research Knowledge Systems Program Manager.

Core Responsibilities of this position include:

  • Building processes and best practices around how the company uses customer feedback in product development
  • Working across Product, Sales, Customer Support and Designer Advocate teams to harmonize the different types of customer feedback
  • Creating and sharing regular reports to the company on top customer issues

Skills and Requirements Include:

  • Have experience and confidence engaging with customers, especially people in senior leadership roles
  • Have experience managing large scale company initiatives/programs
  • Care deeply about the customer and their experience, and your work is in service of them first and foremost
  • Have strong communication skills
  • Are comfortable analyzing, synthesizing, and reporting on qualitative and quantitive data
  • Are a strong mediator, able to shepherd teams through disagreement

COMPLETE JOB DESCRIPTION

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