Job Summary

A retailer company is in need of a Remote Retail Customer Order Specialist in Williamsburg.

Core Responsibilities of this position include:

• Fielding inbound calls from our customers with potential for extended periods of high volume
• Taking personal initiative to achieve goals and objectives
• Applying active listening skills, interject and paraphrase appropriately to best understand the customer's needs and wants

Qualifications for this position include:

• Must be able to be onsite for training, team meetings, events or work during periods of prolonged outages, as required
• Previous experience in order service and/or customer service
• Strong PC skills to include: Internet, Microsoft Windows, and Outlook
• Strong communication skills and a desire to build customer loyalty