Remote Retention Specialist

Location: Nationwide

Compensation: Salary

Staff Reviewed: Fri, Oct 23, 2020

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A technology company needs applicants for an opening for a Remote Retention Specialist.

Core Responsibilities of this position include:

  • Handling inbound cancellation requests from all channels
  • Gathering detail and context about customer complaints and document in the CRM
  • Identifying problems and suggesting viable solutions with clients in real-time

Skills and Requirements Include:

  • 3+ years experience in a similar role
  • Excellent customer service skills
  • Strong conflict resolution skills
  • Ability to remain calm and professional in stressful situations
  • In-depth knowledge of CRM and Ticketing Systems
  • Advanced organizational skills