Job Summary
A technology company needs applicants for an opening for a Remote Retention Specialist.
Core Responsibilities of this position include:
- Handling inbound cancellation requests from all channels
- Gathering detail and context about customer complaints and document in the CRM
- Identifying problems and suggesting viable solutions with clients in real-time
Skills and Requirements Include:
- 3+ years experience in a similar role
- Excellent customer service skills
- Strong conflict resolution skills
- Ability to remain calm and professional in stressful situations
- In-depth knowledge of CRM and Ticketing Systems
- Advanced organizational skills