Job Summary

An internet domain registrant and web hosting company has an open position for a Remote Retention Specialist.

Core Responsibilities Include:

• Speaking with customers who have indicated a desire to cancel their subscription
• Providing personalized positive support
• Taking ownership of your results

Required Skills:

• A love of local businesses and a genuine desire to help them succeed
• B2B sales or customer service experience is ideal
• Strong judgment and a bias for action
• Comfort with a role where most of the time is spent on the phone
• Outstanding customer service skills
• Successful track record of meeting and exceeding goals