Remote Roadside Assistance Representative in Saginaw

Location: Michigan

Compensation: To Be Discussed

Staff Reviewed: Fri, Apr 02, 2021

This job expires in: 14 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Entry Level

Job Summary

A marketing company specializing in business process outsourcing is in need of a Remote Roadside Assistance Representative in Saginaw.

Core Responsibilities Include:

  • Helping callers and serving as a calm and reassuring voice over the phone.
  • Troubleshooting and investigating to get enough information to resolve a caller's concern
  • Anwering calls and callers complaint at first resolution

Required Skills:

  • High school diploma or GED
  • Minimum of one year of customer service experience in retail or food service
  • Ability to type 30 words per minute
  • Excellent communication skills and ability to adapt/respond to different types of customers
  • Ability to remain composed with frustrated customers who may be in stressful situations
  • Ability to multitask, prioritize and manage time effectively

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