Remote Robotic Process Automation Incident Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Oct 04, 2021

Job Summary

A software company is filling a position for a Remote Robotic Process Automation Incident Manager.

Core Responsibilities Include:

  • Managing critical client issues working closely with Engineering, our clients, and our partners
  • Defining and documenting a detailed process for a 24x7 escalation practice
  • Ensuring CRM system is kept updated with the latest activities and action plans

Position Requirements Include:

  • Excellent communication skills with strong facilitation skills
  • Strong social, interpersonal skills, customer-centric attitude
  • Ability to drive a problem through to resolution keeping all stakeholders updated
  • Ability to advocate the customer’s business impact
  • 4+ years in a client-facing technical support role
  • Ability to grasp complex system workflows and technical concepts

COMPLETE JOB DESCRIPTION

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