Remote SaaS Customer Support Executive

Location: Nationwide

Compensation: Salary

Staff Reviewed: Fri, Jul 09, 2021

This job expires in: 10 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A digital media and marketing company is filling a position for a Remote SaaS Customer Support Executive.

Must be able to:

  • Recommend product and service improvements to our Product Management team
  • Support the customer journey
  • Find the best possible solutions for our customers' problems when they arise

Qualifications for this position include:

  • Previous experience as Customer Support in a SaaS work environment
  • Experience with Google Analytics
  • Experience with reading and updating HTML and Javascript
  • Experience in mobile and desktop browser support troubleshooting
  • Experience Troubleshooting API integrations
  • Experience with troubleshooting XML and CSV data sources

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