Job Summary
A software company is in need of a Remote SaaS Software Customer Experience Operations Analyst.
Must be able to:
- Perform and manage clerical and administrative responsibilities for day-to-day operations of the department
- Interact with platforms supporting our Customer Experience team
- Maintain the systems that track our customers’ experience
Qualifications for this position include:
- 2+ years of experience, preferably with B2B SaaS
- Strong technical acumen demonstrated through aptitude and experience working with data
- Excellent organization skills, ability to self start, meticulous attention, and drive to getting things done
- Passion for continuous improvement
- Clear communication skills
- Demonstrated skills in either internal or external customer service and relationship management