Remote Seasonal TurboTax Support Specialist

Job ID: Available for Members

Location: Arizona, Arkansas, Colorado, Florida, Illinois, Indiana, Iowa, Michigan, Nebraska, Ohio, Tennessee, Texas, Wisconsin

Compensation: To Be Discussed

Staff Reviewed: Wed, Feb 13, 2019

This job expires in 28 days

Job Category: Consulting, Financial

Telecommute Level: Majority

Travel Requirements: Possible Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

A contact center technology provider is filling a position for a Remote Seasonal TurboTax Support Specialist.

Individual must be able to fulfill the following responsibilities:

  • Manging agent adherence to program metrics
  • Passing along communications or triage client questions or deliverables
  • Monitoring agent work states to ensure optimized results and daily service level attainment

Skills and Requirements Include:

  • Ability to identify needs, prioritize, multi-task, adapt to changing priorities
  • Strong working knowledge of Microsoft Office
  • Strong process management abilities
  • Ability to study and understand program requirements and manage tasks
  • Ability to accomplish both client and company goals, handling multiple personalities and demands