Remote Security and Home Automation Retention Effectiveness Director

Location: Nationwide

Compensation: Salary

Staff Reviewed: Sat, Jan 21, 2023

This job expires in: 22 days

Job Category: Sales

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced, Senior Level, Executive Level

Education Level: Bachelors

Job Summary

A security and home automation company has a current position open for a Remote Security and Home Automation Retention Effectiveness Director.

Must be able to:

Lead and develop overall compliance and quality assurance program for Customer Retention
Partner with department heads to promote and enhance a culture of exceeding performance
Shape and execute strategies to improve our employee retention and speed to competency

Skills and Requirements Include:

Bachelor’s degree in a social science, education, business administration or closely related field
Minimum of 10 years of call center experience
5+ years of experience managing direct reports including remote employees
5-7+ years of experience with performing and teaching behavioral performance analysis
Advanced critical thinking that blends observation, data, and fact-based insight with intuition and foresight
Solid proficiency working with standard MS Office and project management technologies

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Remote Security and Home Automation Retention Effectiveness Director

Job Summary

COMPLETE JOB DESCRIPTION

Company Overview

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