Remote Security and Home Automation Retention Effectiveness Director

Location: Nationwide
Compensation: Salary
Staff Reviewed: Sat, Jan 21, 2023
This job expires in: 22 days

Job Summary

A security and home automation company has a current position open for a Remote Security and Home Automation Retention Effectiveness Director.

Must be able to:

  • Lead and develop overall compliance and quality assurance program for Customer Retention
  • Partner with department heads to promote and enhance a culture of exceeding performance
  • Shape and execute strategies to improve our employee retention and speed to competency

Skills and Requirements Include:

  • Bachelor’s degree in a social science, education, business administration or closely related field
  • Minimum of 10 years of call center experience
  • 5+ years of experience managing direct reports including remote employees
  • 5-7+ years of experience with performing and teaching behavioral performance analysis
  • Advanced critical thinking that blends observation, data, and fact-based insight with intuition and foresight
  • Solid proficiency working with standard MS Office and project management technologies

COMPLETE JOB DESCRIPTION

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