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Remote Senior Customer Care Specialist

Job is Expired
Location: New York
Compensation: Salary
Staff Reviewed: Mon, Oct 08, 2018
Job Category: Customer Service
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

An online retailer has an open position for a Remote Senior Customer Care Specialist.

Core Responsibilities of this position include:

  • Supporting our Customer Care team in providing exceptional service via email and Zendesk
  • Quickly troubleshooting general questions and issues, including shipping/return requests and product inquiries
  • Implementing best practices and processes to consistently improve customer relationships

Qualifications for this position include:

  • 1-3 years of experience in customer support, member services, or a similar role
  • An interest in home products, kitchen tools/wares, textiles, small artisans, and design
  • Ability to support our users on Mondays through Wednesdays and on the weekend

COMPLETE JOB DESCRIPTION

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