Job Summary
A software technology company has a current position open for a Remote Senior Customer Operations Director.
Must be able to:
- Lead all aspects of and assist in the development of management and executive CS performance reporting and insights
- Consult, direct and assist on the design of coverage models, process and playbook design, data management and reporting
- Drive priorities, strategy and direction for the system workflows, policies and data needed to support the Customer Success organization
Must meet the following requirements for consideration:
- 8+ years prior experience in customer success strategy and operations for a high growth company
- 4-6 years experience in managing direct reports and mentor, coach and grow our Customer Operations teams
- Ability to challenge the status quo with the goal of bringing in new innovative ideas and improving upon programs and processes
- Ability to be curiosity, rigorous thinker, and have a strategic mindset
- An excellent communicator
- A mindset and attitude of relentless simplification and continuous improvement
