Remote Senior Customer Operations Director

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Jun 04, 2021

This job expires in: 14 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software technology company has a current position open for a Remote Senior Customer Operations Director.

Must be able to:

  • Lead all aspects of and assist in the development of management and executive CS performance reporting and insights
  • Consult, direct and assist on the design of coverage models, process and playbook design, data management and reporting
  • Drive priorities, strategy and direction for the system workflows, policies and data needed to support the Customer Success organization

Must meet the following requirements for consideration:

  • 8+ years prior experience in customer success strategy and operations for a high growth company
  • 4-6 years experience in managing direct reports and mentor, coach and grow our Customer Operations teams
  • Ability to challenge the status quo with the goal of bringing in new innovative ideas and improving upon programs and processes
  • Ability to be curiosity, rigorous thinker, and have a strategic mindset
  • An excellent communicator
  • A mindset and attitude of relentless simplification and continuous improvement

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