Job Summary
A program development platform provider has a current position open for a Remote Senior Customer Success Manager.
Core Responsibilities Include:
- Tracking the health of all customers and prioritize activity based on outcomes
- Meeting with customers to understand and document their goals and objectives
- Coaching customers to be product experts
Skills and Requirements Include:
- Experience designing and implementing repeatable customer service processes from the ground up
- 3 years of front-line, customer service experience
- Understanding of the software development life-cycle and the day-to-day job of a software developer
