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Remote Senior Customer Success Manager

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Fri, Apr 15, 2022
Job Category: Account Management
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A software as a service technology company is seeking a Remote Senior Customer Success Manager.

Core Responsibilities Include:

  • Serving as a trusted advisor to a portfolio of key customers
  • Translating the strategic needs of the customer to tactical items
  • Monitoring and influencing product usage, customer engagement and satisfaction feedback

Required Skills:

  • 5+ years customer success management experience
  • 5+ years experience with B2B SaaS and enterprise software
  • Proven track record of demonstrated ability to onboard, support, and excite customers
  • Experience with Conversation Intelligence technologies such as Invoca or other Call Tracking solutions
  • Experience working with technologies such as Adobe Analytics, Google Ads, Sitecore, Hubspot, Fullstory (or similar) required
  • BA/BS degree required

COMPLETE JOB DESCRIPTION

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