Job Summary
A technology solutions company needs applicants for an opening for a Remote Senior Customer Support Director.
Core Responsibilities Include:
- Overseeing resource scheduling and utilization
- Responding quickly to customer requests for escalations
- Defining KPIs for Global Support Teams
Skills and Requirements Include:
- Master’s Degree (or B.E with equivalent experience) in support
- 15+ years of experience in the technology industry
- Minimum of 10 years in support and more than 5 years as a second level manager
- Background in engineering and managing support groups/teams in 24x7 support operations
- Affective ability to manage multiple tasks and address issues among multiple parties
- Effective communicator with a high degree of interpersonal skills