Job Summary

A technology solutions company needs applicants for an opening for a Remote Senior Customer Support Director.

Core Responsibilities Include:

• Overseeing resource scheduling and utilization
• Responding quickly to customer requests for escalations
• Defining KPIs for Global Support Teams

Skills and Requirements Include:

• Master’s Degree (or B.E with equivalent experience) in support
• 15+ years of experience in the technology industry
• Minimum of 10 years in support and more than 5 years as a second level manager
• Background in engineering and managing support groups/teams in 24x7 support operations
• Affective ability to manage multiple tasks and address issues among multiple parties
• Effective communicator with a high degree of interpersonal skills