Remote Senior Customer Support Director

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Feb 04, 2021

This job expires in: 6 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Senior Level

Education Level: Masters

Job Summary

A technology solutions company needs applicants for an opening for a Remote Senior Customer Support Director.

Core Responsibilities Include:

  • Overseeing resource scheduling and utilization
  • Responding quickly to customer requests for escalations
  • Defining KPIs for Global Support Teams

Skills and Requirements Include:

  • Master’s Degree (or B.E with equivalent experience) in support
  • 15+ years of experience in the technology industry
  • Minimum of 10 years in support and more than 5 years as a second level manager
  • Background in engineering and managing support groups/teams in 24x7 support operations
  • Affective ability to manage multiple tasks and address issues among multiple parties
  • Effective communicator with a high degree of interpersonal skills

COMPLETE JOB DESCRIPTION

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