Job Summary
A retail company has an open position for a Remote Senior Disability and Leave Services Escalations Investigator.
Core Responsibilities Include:
- Driving process and technology improvement needs across multiple teams
- Managing the entire lifecycle of multi-stakeholder, complex escalated cases
- Identifying systemic issues using escalation data, draws insights from data to find root cause and trends
Applicants must meet the following qualifications:
- Knowledge of Human Resources, federal and state disability laws regarding access for people with disabilities
- Bachelor's degree
- 5+ years overall relevant experience, specializing in complex customer escalation resolution, and process improvement
