Remote Senior Disability and Leave Services Escalations Investigator

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Sep 02, 2020

This job expires in 2 days

Job Category: Human Resources, Investigations

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A retail company has an open position for a Remote Senior Disability and Leave Services Escalations Investigator.

Core Responsibilities Include:

  • Driving process and technology improvement needs across multiple teams
  • Managing the entire lifecycle of multi-stakeholder, complex escalated cases
  • Identifying systemic issues using escalation data, draws insights from data to find root cause and trends

Applicants must meet the following qualifications:

  • Knowledge of Human Resources, federal and state disability laws regarding access for people with disabilities
  • Bachelor's degree
  • 5+ years overall relevant experience, specializing in complex customer escalation resolution, and process improvement