Job Summary
A software development company needs applicants for an opening for a Remote Senior Product Reliability Engineer.
Core Responsibilities of this position include:
- Providing technical support by way of identifying, classifying, troubleshooting, resolving and escalating technical issues
- Managing the escalation process with Engineering team as necessary
- Building out and implement the monitoring and resources required to scale the technical support function
Skills and Requirements Include:
- You have 5+ years of experience as a Technical Support Engineer or Software Engineer or related role
- Proficiency in Ruby or Python
- Experience with ORMs and datastores (MySQL, MongoDB)
- Hands-on experience working with AWS infrastructure
- Ability to diagnose and remediate basic technical issues
- Ability to run through code to debug issues