Remote Senior Quality Analyst in Denver

Location: Colorado

Compensation: Salary

Staff Reviewed: Wed, Apr 21, 2021

This job expires in: 5 days

Job Category: Insurance

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A cloud communications platform as a service company has a current position open for a Remote Senior Quality Analyst in Denver.

Must be able to:

  • Protect customers and consumers through ongoing audits of cases
  • Identify trends and gaps in training and operating procedures
  • Use a variety of internal and external tools to review cases worked

Skills and Requirements Include:

  • Bachelor’s Degree in a business or technology discipline or equivalent job experience
  • 2+ years of experience working cases in the compliance, fraud or abuse space
  • Impeccable judgement, being able to balance business needs and customer service when making decisions
  • Comfortable providing feedback to other operational Specialists
  • Worked around compliance, fraud, or abuse tooling or other rules engines
  • Ability to identify and document process gaps and recommend improvements

COMPLETE JOB DESCRIPTION

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