Remote Senior Quality Assurance Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Nov 11, 2020

This job expires in 7 days

Job Category: Quality Assurance

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A software development firm is in need of a Remote Senior Quality Assurance Specialist.

Candidates will be responsible for the following:

  • Monitoring inbound and outbound communications to observe customer satisfaction
  • Initiating appropriate contact observations programs for maximum contract proficiency
  • Collaborating effectively with Contractor and Federal staff

Required Skills:

  • Bachelor’s Degree in a related technical discipline
  • Three (3) or more operational years of experience that depicts a clear and detailed hands-on experience
  • Automatic Call Distributors (ACD)
  • Interactive Voice Response (IVR)
  • Workforce management systems
  • US Citizenship Required