Remote Senior Software Customer Success Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Nov 17, 2020

This job expires in 19 days

Job Category: Account Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A Site Reliability Engineering platform needs applicants for an opening for a Remote Senior Customer Success Manager.

Candidates will be responsible for the following:

  • Understanding the entire customer experience
  • Developing a deep understanding of technology
  • Engaging 1:1 with customers as-needed at critical points

Applicants must meet the following qualifications:

  • 3+ years of customer-facing account management, support, or project management experience
  • Experience with B2B saas customer success life cycle with mid size companies and enterprises
  • Worked in a DevOps/SRE/Engineering/monitoring/observability environment
  • Comfortable using and learning new software
  • Proven ability to manage multiple projects simultaneously
  • Experience with building, analyzing, and interpreting customer data