Remote Senior Software Customer Success Manager

Location: Iowa

Compensation: To Be Discussed

Staff Reviewed: Thu, Dec 24, 2020

This job expires in: 2 days

Job Category: Account Management

Remote Level: Partially Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A software technology company needs applicants for an opening for a Remote Senior Software Customer Success Manager.

Core Responsibilities Include:

  • Being responsible for directing the execution of the Outcome Delivery and Customer Management processes
  • Being accountable for the success of the customer journey for your portfolio accounts
  • Measuring, reporting and analyzing account health, playbook progress, account sentiment

Skills and Requirements Include:

  • Ability to travel internationally and to company events as needed
  • 8+ years of TAM, CSM, or program management experience with technical aptitude
  • Outstanding written and verbal communication/presentation skills to lead onsite or remote strategic business reviews
  • Strong listening skills
  • Ability to discuss high-level technical concepts with non-technical stakeholders
  • Skilled at driving the deployment of software products or solutions to large and multifaceted global companies

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