Remote Senior Software Customer Success Manager

Location: Iowa

Compensation: To Be Discussed

Staff Reviewed: Thu, Dec 24, 2020

This job expires in: 2 days

Job Category: Account Management

Remote Level: Partially Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A software technology company needs applicants for an opening for a Remote Senior Software Customer Success Manager.

Core Responsibilities Include:

Being responsible for directing the execution of the Outcome Delivery and Customer Management processes
Being accountable for the success of the customer journey for your portfolio accounts
Measuring, reporting and analyzing account health, playbook progress, account sentiment

Skills and Requirements Include:

Ability to travel internationally and to company events as needed
8+ years of TAM, CSM, or program management experience with technical aptitude
Outstanding written and verbal communication/presentation skills to lead onsite or remote strategic business reviews
Strong listening skills
Ability to discuss high-level technical concepts with non-technical stakeholders
Skilled at driving the deployment of software products or solutions to large and multifaceted global companies

COMPLETE JOB DESCRIPTION

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