Job Summary
A software company is searching for a person to fill their position for a Remote Senior Technical Support Engineer.
Must be able to:
- Accept, balance, and resolve a moderate volume of escalated support incidents
- Demonstrate extreme flexibility by working outside of set hours to accommodate the needs of customers globally
- Accept, schedule, and resolve web conferences with customers
Position Requirements Include:
- 5 years of experience in technical support or a combined 5 years of support with IT and/or software development roles
- You are a digital native
- Extensive experience with Windows, Office and a wide variety of Windows applications
- Web Technologies, including all major browsers, email delivery, accessibility tools, and challenges
- No fear of logs
- Basic understanding of corporate networks and security protocols
