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Remote Senior Technical Support Engineer in Boise

Job is Expired
Location: Idaho
Compensation: To Be Discussed
Staff Reviewed: Mon, Jun 14, 2021
Job Category: Customer Service
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

An information technology company is in need of a Remote Senior Technical Support Engineer in Boise.

Core Responsibilities of this position include:

  • Assisting support engineers to perform in-depth log analysis, troubleshoot and resolve highly complex MSIP related issues
  • Assisting support engineers and engineering to recreate complex issues both in the Cloud environment and with OVA/appliance
  • Participating in product development cycle to enhance product debugging capabilities

Must meet the following requirements for consideration:

  • Have 5+ years experience in enterprise cloud/network security or administration of security services/devices
  • Have excellent verbal and written communication and interpersonal skills
  • Have in-depth practical knowledge of data networking (TCP/IP with focus in HTTP/HTTPS) and cybersecurity related technologies
  • Have experience with network firewalls, proxy services, or application delivery products required
  • Have a BS or MS in EE or CS/CE, Math, Physics or related fields
  • Have strong analytical and problem-solving skills

COMPLETE JOB DESCRIPTION

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