Remote Senior Technical Support Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Feb 04, 2021

This job expires in: 6 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors, Masters

Job Summary

A cloud solutions technology company is seeking a Remote Senior Technical Support Manager.

Core Responsibilities Include:

  • Delivering excellent partner and customer satisfaction and meeting/exceeding all operational and satisfaction targets
  • Building tools and processes that proactively identify the need for intervention and reactively respond to situations requiring technical assistance
  • Leading engagement with the Development Engineering team, including bug reporting/resolution processes

Skills and Requirements Include:

  • 7+ years of experience in technical support and 5+ years in a managerial capacity
  • Bachelor’s Degree, preferably in a technical discipline
  • A strategic thinker, able to come up with out of the box solutions, while also having strong operational excellence skills
  • Strong oral and written communication skills and be effective at collaborating with a wide variety of individuals
  • Ability to influence others, include those outside of immediate team
  • Ability to handle conflict and drive agreement on decisions for which conflicting opinions and input exist

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY

  • ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
  • HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
  • COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
  • DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
  • EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH